Shipping policy

At FADEAWAY, we are committed to delivering your order as quickly and safely as possible.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or holidays.

During periods of high order volume, processing times may be extended. If there is a significant delay in processing your order, we will contact you using the information provided at checkout.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on the shipping destination and selected shipping method.

Estimated Delivery Times

Puerto Rico: 8–10 business days
United States: 8–10 business days

Please note that delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to carrier operations, weather conditions, holidays, customs processing, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, when available.

Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

FADEAWAY is not responsible for delays, lost shipments, failed deliveries, or additional shipping charges resulting from incorrect, incomplete, or undeliverable addresses provided by the customer.

Lost or Stolen Packages

Once a package has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.

FADEAWAY is not responsible for packages that are marked as delivered by the carrier.

If you believe your package has been lost or stolen, please contact the shipping carrier directly. We will gladly assist by providing any available shipping information.