Refund policy

Refund & Exchange Policy

At FADEAWAY, we want you to be satisfied with your purchase. Please review our refund and exchange policy carefully before placing your order.

All Sales Are Final

All FADEAWAY sales are final. We do not offer refunds or returns for change of mind, incorrect size selection, or preference.

However, eligible items may be exchanged for a different size or style within 14 calendar days of receiving your order, subject to product availability.

Exchanges

To be eligible for an exchange, the item must:

  • Be unused, unworn, and in the same condition in which it was received.
  • Have all original tags attached.
  • Be free of damage, stains, odors, washing, or alterations.
  • Be returned within 14 calendar days of delivery.

Exchanges may be made for a different size or style of equal value, subject to availability.

If the requested size or style is unavailable, FADEAWAY may offer another available item of equal value. Exchanges are not guaranteed until availability is confirmed.

Non-Exchangeable Items

For hygiene and quality-control reasons, we do not accept exchanges on:

  • Used or worn products.
  • Sale or clearance items marked as final sale.
  • Personalized or custom-made products.
  • Items that do not meet the exchange conditions listed above.

Defective or Incorrect Items

If you receive a defective item or an item different from what you ordered, please contact us within 48 hours of delivery.

We will review the issue and, if approved, replace the item at no additional cost. If a replacement is not available, FADEAWAY will provide an appropriate resolution.

Refunds

FADEAWAY does not issue refunds for returned merchandise, sizing issues, style preferences, or change of mind.

This policy does not limit any rights or remedies that may be required under applicable consumer protection laws.

Shipping Costs

Original shipping charges are non-refundable.

Customers are responsible for shipping costs associated with voluntary size or style exchanges. FADEAWAY will cover applicable shipping costs when an exchange or replacement is required because of a defective product or an error made by FADEAWAY.

Contact Us

To request an exchange or report an issue with your order, please contact us through:

Instagram: @FADEAWAYPR
Facebook: FADEAWAYPR
Website: www.fadeawaypr.com

Please include your order number, name, and reason for the exchange when contacting us.

FADEAWAY reserves the right to refuse any exchange that does not comply with this policy.