Refund policy

At FADEAWAY, we want you to be satisfied with your purchase. If you experience any issues with your order, we're here to help.

Returns

We accept returns within 14 calendar days of receiving your order.

To be eligible for a return, the item must:

Be unused and in the same condition that you received it.
Have all original tags attached.
Be free of damage, stains, odors, or alterations.

Non-Returnable Items

For hygiene and quality control reasons, we do not accept returns on:

Used products.
Sale or clearance items.
Personalized or custom-made products.

Size Exchanges

If you need a different size, you may request an exchange within 14 calendar days of receiving your order, subject to inventory availability.

Defective or Incorrect Items

If you receive a defective item or an item different from what you ordered, please contact us within 48 hours of delivery. We will review the issue and, if applicable, replace the item at no additional cost.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 5 to 10 business days, depending on your bank or payment provider.

Shipping Costs

Original shipping charges are non-refundable.
Customers are responsible for return and exchange shipping costs, except in cases involving defective items or errors made by FADEAWAY.